Need Additional Training for Your Customer Service Team?
Our Customer Service Team Trainings have enabled thousands of team members to improve their role performance
Sales Advisor
Make your first impression the best in the business
The 5 week (1 hr/week) virtual Sales Advisor specific training includes:
- The Customer Journey – how the Sales role impacts customers & the business
- Customer Servitude – how to build value through individual initiative & conscientiousness
- The Telephone – how to simplify your sales strategy, sell more visits & close more needed services
- Financials – how to maximize the relationship between sales, cost and gross profit
- What if – how simple actions make significant financial impacts
Service Manager
Give the heartbeat of your shop the right tools to succeed
The 5 week (1 hr/week) virtual Service Manager specific training includes:
- The Customer Journey – how the Service Manager role impacts customers & the business
- The Service Mentality – A systems & process-based service ideology
- Service Management – How to effectively change & manage behavior
- Service Financials – A full understanding of gross profit driven performance, cost control & payroll
- Efficiency Mapping – How to efficiently improve process & remove performance barriers
Store Manager
Learn how the best in the business achieve industry leading Net profits
The 5 week (1 hr/week) virtual Store Manager specific training includes:
- The Customer Journey – how knowing the customer lifecycle impacts your shops success
- P&L’s – a deep dive into industry leading benchmarks, KPI’s & Net Profit analysis
- Systems, Processes, Behavior – how to turn goals into systems & processes that change behavior
- Payroll Management – understanding payroll management & cost per hour
- Productivity & Efficiency – how to utilize production & efficiency indicators to improve Gross & Net profit